Zoom Phone and desk phones (telephony)
Make and receive calls using the internet rather than traditional phone lines with Zoom Phone, a cloud-based phone system. It integrates seamlessly with Zoom, enabling you to easily elevate traditional calls into video meetings.
This service is part of Zoom.
Key features
- Voicemail: receive and manage voicemails directly within the Zoom app, with options for voicemail transcription.
- Call forwarding: forward calls to another number or device, ensuring you never miss important calls.
- Mobile app integration: make and receive calls from your smartphone, offering flexibility and mobility.
- Call recording: record calls for later review or documentation, useful for meetings and important conversations.
- Video integration: easily switch from a voice call to a Zoom video meeting, enhancing collaboration.
- Call transfers: transfer calls to colleagues seamlessly, whether internally within the University or to external numbers.
- Caller ID and blocking: display your identity or block unwanted calls, providing control over your communication.
- Auto-attendant: set up automated greetings and call routing, ensuring callers reach the right department or person efficiently.
Access instructions
Use Zoom Phone via:
- Zoom app or web browser – make and receive phone calls directly within the Zoom app or web browser on your computer or mobile device.
- On a desk phone – if preferred, you can use a compatible desk phone that supports Zoom Phone.
To find your number, open Zoom (in the app or web browser) and navigate to the Phone menu.
Make a request:
Available to staff
All staff are automatically given a phone number, which works with Zoom. You can make and receive calls on University-managed and personal devices.
Funded by the University. Charges may apply.
There are no call charges for University departments when using Zoom Phone. If requesting a Zoom desk phone, this will be charged to your department.
Additional information
You can request a Zoom Phone compatible handset and accessories from IT Services.
Available options
Poly CCX 500 (£303)
- Use the handset or connect a headset.
- 5” colour touchscreen.
- Award-winning Poly audio technology.
- Supports advanced features like NoiseBlock AI.
- Bluetooth and two USB ports (one type A and one type C).
- Hot desk capable (login and out).
Poly CCX 700 (£482)
- Use the handset or connect a headset.
- 7” colour touchscreen.
- 4 megapixel autofocus camera with privacy shutter.
- Award-winning Poly audio technology.
- Supports advanced features like NoiseBlock AI.
- Bluetooth and two USB ports (one type A and one type C).
- Hot desk capable (login and out).
Poly Rove 30 (£173)
- Requires Poly Rove B2 base unit.
- Dust tight and water resistant (meets IP65 standard).
- Drop proof (up to 2 metres).
- Award-winning Poly audio technology.
- Supports advanced features like NoiseBlock AI.
- Up to 18 hours talk time and 300 hours standby time.
Poly Rove B2 Base Unit (£184)
- Up to 20 SIP registrations.
- Up to 10 simultaneous calls.
- Award-winning Poly audio technology.
- Range of 50 metres.
- Expandable with Rove R8 repeater.
Make a request
- Complete our online form to request a desk phone.
- If you're unsure what you need, please contact Unified Communications for advice.
Access instructions
Use Zoom Phone via:
- Zoom app or web browser – make and receive phone calls directly within the Zoom app or web browser on your computer or mobile device.
- On a desk phone – if preferred, you can use a compatible desk phone that supports Zoom Phone.
To find your number, open Zoom (in the app or web browser) and navigate to the Phone menu.
Make a request:
Guides and help
How-to guides and set up
- Getting started with the desktop app
- Getting started with the mobile app
- Using voicemail
- Update your University directory settings and contact details (you may need to use the question mark icon)
- Get started with Zoom Phone (zoom.com)
- Manage Zoom Phone user settings (zoom.com)
Contact for support
If you're experiencing technical issues and need advice, please contact Unified Communications.
Service commitments
Staff leavers:
- Upon leaving, you or your department should complete Unified Communication's staff leaver form. This will enable your University extension number to be reassigned and mobile phone connections to be cancelled.
- If you have been provided with physical equipment, you should arrange to return this to your department before leaving. Learn more about leaving the University (staff).
The following policies apply to all IT services provided by the University.
Availability
- This is a live service, available 24/7.
- Check the status of this service and any planned maintenance.
Support
- This service is managed by IT Services and provided by a third party, Zoom.
- Unified Communications, part of IT Services, are responsible for monitoring, identifying and fixing local faults. They provide advice and support for local issues.
Standards
- Our service performance and standards have been produced in consultation with our customers. We regularly monitor the delivery, performance and availability of facilities and services.
We appreciate feedback as it helps us review and continually improve our service.
Page last reviewed: 9 September 2024