SafeZone reporting app
SafeZone is a personal security application that gives you 24/7 access to the Campus Safety team.
When an incident occurs, you can use the app to send a geo-located alert to the response team. If working after hours, you can choose to check in, which will allow the Campus Safety team to offer maximum protection.
Key features
- Emergency call: if your personal safety or that of others is (or has been) threatened.
- First aid call: if you or others require medical aid.
- Help desk: for non-urgent support on campus.
- Lone working: alert campus safety that you’re working alone outside office hours.
- If you're outside campus boundaries, the app will offer you a connection to 999 for emergency services.
- A mobile app is available on the Apple App Store and Google Play.
Access instructions
- To use this service, you need to register an account using your university email address.
- For all University managed devices, you can install this software from the Software Center (Windows) and Self Service (Mac).
- For other devices, download the SafeZone Desktop installation file.
Available to staff and students
Students and staff can use this service on personal devices. Staff can also use it on University-managed devices.
App-based
The desktop app is compatible with Windows, Mac and Linux. The mobile app is compatible with Android and iOS.
Free to use
This service is free to use.
Access instructions
- To use this service, you need to register an account using your university email address.
- For all University managed devices, you can install this software from the Software Center (Windows) and Self Service (Mac).
- For other devices, download the SafeZone Desktop installation file.
Guides and help
How-to guides and set up
- SafeZone student support
- Installing SafeZone (safezoneapp.com)
- Raising alerts (safezoneapp.com)
- Checking in (safezoneapp.com)
Contact for support
If you're experiencing technical issues and need advice, please contact support@criticalarc.com.
Service commitments
You must email support@criticalarc.com if you are changing your phone number or other account details on the SafeZone app.
The following policies apply to all IT services provided by the University.
Availability
- This is a live service, available 24/7.
Support
- This service is managed by a third party.
- They are responsible for monitoring, identifying and fixing faults. We provide advice and support for local issues during our opening hours.
Campus Safety provide support for local issues.
Standards
- Our service performance and standards have been produced in consultation with our customers, and we monitor the delivery, performance and availability of facilities and services.
We appreciate feedback as it helps us review and continually improve our service.
Page last reviewed: 9 September 2024