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Qualtrics (survey tool)

Useful for creating your own general purpose research surveys.

Key features

  • Intuitive, easy-to-use, drag and drop interface.
  • Choose from a wide range of question types.
  • Write your own questions, or use pre-written questions from the large Qualtrics question library.
  • Use survey flow to customise which sections of a survey appear for users depending on their responses.
  • Add an option to upload a file for non-confidential data in surveys.
  • Send out surveys to pre-built contact lists with personalised messages, or using anonymous links.
  • Quickly and easily produce reports and analyse data.

Access instructions

Open Qualtrics

  • Sign in with your University username and password.

Available to staff and students

You can use this service on University-managed and personal devices.

Web-based

This service works in your web browser.

Funded by the University

There isn’t a cost to you for standard use.

Access instructions

Open Qualtrics

  • Sign in with your University username and password.

Guides and help

How-to guides and set up

Support is available from the supplier:

Training and best practice

Support and training in using Qualtrics at the University is provided by the Digital Inclusion, Skills and Creativity (DISC) team, who offer:

Accessibility

Contact for support

If you need help or guidance on using Qualtrics, please contact IT Services.

If you're experiencing technical issues or your issue can’t be resolved after contacting IT Services, please contact Qualtrics (qualtrics.com).

Service commitments

  • We ask that you adhere to the Qualtrics terms of service (qualtrics.com).
  • You must only use University of York branded surveys for University-related work. The University of York brand should not be used for non-University business.
  • If you use the File Upload option in your survey, be aware that this feature does not support uploading of files that contain sensitive or confidential data, and you should actively discourage respondents from uploading any sensitive or confidential data.

The following policies apply to all IT services provided by the University.

Availability

  • This is a live service, available 24/7.

Support

  • This service is managed by a third party.
  • They are responsible for monitoring, identifying and fixing faults.
  • Support is available via the Qualtrics Support page (qualtrics.com).

Standards

  • Our service performance and standards have been produced in consultation with our customers, and we monitor the delivery, performance and availability of facilities and services.

We appreciate feedback as it helps us review and continually improve our service.

Page last reviewed: 9 September 2024