Qualtrics (survey tool)
Useful for creating your own general purpose research surveys.
Key features
- Intuitive, easy-to-use, drag and drop interface.
- Choose from a wide range of question types.
- Write your own questions, or use pre-written questions from the large Qualtrics question library.
- Use survey flow to customise which sections of a survey appear for users depending on their responses.
- Add an option to upload a file for non-confidential data in surveys.
- Send out surveys to pre-built contact lists with personalised messages, or using anonymous links.
- Quickly and easily produce reports and analyse data.
Available to staff and students
You can use this service on University-managed and personal devices.
Web-based
This service works in your web browser.
Funded by the University
There isn’t a cost to you for standard use.
Guides and help
How-to guides and set up
Support is available from the supplier:
- Getting started tutorial (qualtrics.com)
- Qualtrics support page (qualtrics.com)
- Qualtrics guide to accessible surveys (qualitrics.com)
Training and best practice
Support and training in using Qualtrics at the University is provided by the Digital Inclusion, Skills and Creativity (DISC) team, who offer:
- Online resources including a practical guide to survey tools which includes guidance on Qualtrics.
- Regular training sessions on Qualtrics and using survey tools more widely.
- How to use the Qualtrics bulk export tool for exporting the results of multiple surveys at once.
Accessibility
- Qualtrics commitment to accessibility (qualtrics.com)
Contact for support
If you need help or guidance on using Qualtrics, please contact IT Services.
If you're experiencing technical issues or your issue can’t be resolved after contacting IT Services, please contact Qualtrics (qualtrics.com).
Service commitments
- We ask that you adhere to the Qualtrics terms of service (qualtrics.com).
- You must only use University of York branded surveys for University-related work. The University of York brand should not be used for non-University business.
- If you use the File Upload option in your survey, be aware that this feature does not support uploading of files that contain sensitive or confidential data, and you should actively discourage respondents from uploading any sensitive or confidential data.
- Data privacy: Data is stored in Europe, in Qualtrics Datacenter EU1.
The following policies apply to all IT services provided by the University.
Availability
- This is a live service, available 24/7.
Support
- This service is managed by a third party.
- They are responsible for monitoring, identifying and fixing faults.
- Support is available via the Qualtrics Support page (qualtrics.com).
Standards
- Our service performance and standards have been produced in consultation with our customers. We regularly monitor the delivery, performance and availability of facilities and services.
We appreciate feedback as it helps us review and continually improve our service.
Page last reviewed: 9 September 2024