MySQL database service
MySQL is a widely used open source database and is fast, reliable and easy to use.
Our MySQL database service provides a centralised MySQL service, shared between its registered users. It provides multi-user databases suitable for light to medium use.
Key features
- It can be used for many purposes, such as web account holders maintaining PHP applications.
- You can use the MySQL services for online database access.
Access instructions
- Contact IT Services with a suggested name for your new database. Provide a short summary of its purpose, and how and from where it will be used.
- Requests for a new MySQL database will take five business days to complete.
Available to staff
Authorised users can use this service on University-managed devices.
Funded by departments
Departments fund this service, subject to approval. There isn’t a cost to you for standard use.
Access instructions
- Contact IT Services with a suggested name for your new database. Provide a short summary of its purpose, and how and from where it will be used.
- Requests for a new MySQL database will take five business days to complete.
Contact for support
If you are experiencing technical issues and need advice, please contact IT Services.
Service commitments
We ask that you:
- keep us informed about changes to your contact details
- manage your use of MySQL databases allocated to you, eg sharing and securing them appropriately
- contact us in good time if you foresee your database's resource requirements increasing significantly
- work with us if we identify that your database would be better placed on an alternative, larger capacity, service
- let us know if you no longer need a database you have been allocated.
The following policies apply to all IT services provided by the University.
Availability
- This is a live service, available 24/7.
Support
- This service is managed by IT Services.
- We are responsible for monitoring, identifying and fixing faults.
- Support is available during our opening hours.
Standards
- Our service performance and standards have been produced in consultation with our customers, and we monitor the delivery, performance and availability of facilities and services.
Resilience
This service runs on our high-availability virtual machine platform. In the event of a major incident, it will automatically fail over between data centres, with only a brief outage. Filestores are replicated between data centres and should also fail over automatically.
A backup is taken of all MySQL databases each day for disaster recovery purposes, enabling them to be restored if the database were to become corrupted, or if a catastrophic event occurred to the file servers and/or data centres.
We appreciate feedback as it helps us review and continually improve our service.
Page last reviewed: 9 September 2024