Microsoft Teams
Microsoft Teams is a communication and collaboration platform within Microsoft 365.
At York, we primarily use Zoom, Google Meet and Slack for collaboration and communication. We offer Microsoft Teams in cases where it's not possible to use our default tools, for example collaborating with external organisations.
Key features
You can join channels and meetings with external parties in Microsoft Teams in these scenarios:
- Join an external organisation's Team channel as a guest. For example, the Team could be owned by a supplier or another university we're collaborating with.
- Join Teams meetings with people from other organisations, where the use of Teams is required for compliance or technical reasons (for example, the UK Government, NHS and schools).
- Present to other organisations where Teams is the expected platform for collaboration.
A mobile app is available on Apple App Store and Google Play.
Access instructions
- Log in with your University email address and password.
- Duo two-factor authentication is required.
- The Teams app can be installed on University managed devices running Windows from the Software Center.
- For personal devices running Windows, Teams can be downloaded from Microsoft (microsoft.com).
Available to staff, students and associates
You can use this service on University-managed and personal devices.
App and web-based
This service works in your web browser and the app is compatible with Windows, MacOS, iOS and Android.
Funded by the University
There isn’t a cost to you for standard use.
Access instructions
- Log in with your University email address and password.
- Duo two-factor authentication is required.
- The Teams app can be installed on University managed devices running Windows from the Software Center.
- For personal devices running Windows, Teams can be downloaded from Microsoft (microsoft.com).
Guides and help
How-to guides and set up
- Using Teams as a guest
- Teams video conferencing invites from your Google Calendar
- Troubleshooting Teams: login and app issues
- Troubleshooting Teams: camera and microphone problems
- More software and apps and how to obtain them
Search all our guides and help
Training and best practice
Accessibility
- Accessibility tools for Microsoft Teams (microsoft.com)
Contact for support
If you're experiencing issues accessing and logging in to Microsoft Teams, please contact IT Services.
For general advice, please see Microsoft's help and learning for Teams (microsoft.com).
Service commitments
- Microsoft Teams should not be used for collaboration between University of York users as this is provided by Google Workspace and Slack.
- University of York users are unable to create their own Teams but are able to access Teams created by other organisations.
The following policies apply to all IT services provided by the University.
Availability
- This is a live service, available 24/7.
- Check the status of this service and any planned maintenance via Microsoft (microsoft.com).
Support
- This service is managed by a third party.
- They are responsible for monitoring, identifying and fixing faults. We provide advice and support for local issues during our opening hours.
- Support is available via Microsoft's help and learning for Teams (microsoft.com).
- This service is part of Microsoft 365. For full details of the support we provide, see Microsoft 365: service commitments.
Standards
- Our service performance and standards have been produced in consultation with our customers, and we monitor the delivery, performance and availability of facilities and services.
Microsoft also have a service level agreement:
- Service Level Agreements (SLA) for Online Services (microsoft.com)
We appreciate feedback as it helps us review and continually improve our service.
Page last reviewed: 9 September 2024