Mailjet
Mailjet is a cloud-based email service for making mailing lists and email campaigns. Create engaging emails with easy-to-use templates, multimedia, multiple columns and run reports.
It's for communications to external audiences only and an unsubscribe link should always be provided.
Key features
- Easy-to-use template-based editor.
- Create, structure and format your emails with embedded pictures and multiple columns.
- Personalise your email with dynamic content based on the reader's variables such as name and location.
- Manage your contacts using CSV, TXT or XLS files, or use a GDPR-compliant opt-in widget on your web pages.
- All emails include an unsubscribe link.
- Advanced reporting, including open, click-through and unsubscription rates.
- A formal contract with Mailjet meets data protection standards.
Access instructions
Mailjet access is only available to licenced users.
If your request is approved, you'll receive access instructions to your email address.
Available to staff (restrictions apply)
Authorised users can use this service on University-managed and personal devices.
Web-based
This service works in your web browser.
Funded by the University
There isn’t a cost to you for standard use.
Additional information
To request this service, you'll need to provide a valid use case. IT Services incur a monthly charge for each account created, so limit the number of accounts per department or group.
Each Mailjet account allows up to two staff members to log in. We cannot create non-personal accounts. Each account must have an owner responsible for its management. The owner counts as one of the two available logins.
There are several tools you can use to communicate with staff and students. As Mailjet licences are restricted, please consider the following first:
- Yet Another Mail Merge (YAMM), used with Google Sheets and Gmail.
- Use a Google Group to send an email with Gmail, or to send a Google Doc as an email. You can format a Google Doc using Google's newsletter template options (support.google.com).
- Slack channels and Canvases.
Access instructions
Mailjet access is only available to licenced users.
If your request is approved, you'll receive access instructions to your email address.
Guides and help
How-to guides and set up
- Mailjet documentation and guides (mailjet.com)
Training and best practice
- Getting started guide (mailjet.com)
Contact for support
If you're experiencing technical issues and need advice, please contact IT Services.
Service commitments
What we expect of you:
- You must only use Mailjet when appropriate to do so. Emailing staff and students or sending essential information with this service is prohibited. For these purposes, please consider an alternative communications tool.
- Comply with the General Data Protection Regulations (GDPR).
- Comply with the University’s Bulk Email Policy.
- Sign a user agreement and comply with this for the duration of the account being in use.
- Inform us if you no longer need your Mailjet user login to a Mailjet account — we will remove it to reduce the cost of our contract
- Inform us if your use case changes — we will advise on whether Mailjet is still the most appropriate tool for your needs
- Comply with MailJet's Security and Privacy Policy Sending Policy (mailjet.com).
The following policies apply to all IT services provided by the University.
Availability
- This is a live service, available 24/7.
Support
- This service is managed by a third party.
- They are responsible for monitoring, identifying and fixing faults. We provide advice and support for local issues during our opening hours.
- Support is available via the Mailjet Support Centre (mailjet.com).
Standards
- Our service performance and standards have been produced in consultation with our customers. We regularly monitor the delivery, performance and availability of facilities and services.
- Mailjet’s Service Level Agreement (mailjet.com)
We appreciate feedback as it helps us review and continually improve our service.
Page last reviewed: 9 September 2024