Web CMS (TerminalFour)
The TerminalFour Web content management system (CMS) is the primary system for publishing web pages on york.ac.uk. The CMS is mainly used for public-facing web content related to core University activities such as information for prospective students, research, partnerships and corporate information.
Key features
- Pages are generally public but can be restricted to internal users if needed.
- Trained staff can create, edit and approve content.
- Use predefined content blocks to create on-brand content.
- Pages are indexed in the University search engine and will appear in searches of york.ac.uk.
- Comprehensive user support from the central Communications team.
Access instructions
- If you’re not on campus, you need a virtual private network (VPN) connection.
- CMS access is only available to staff who have completed training.
- Training requests must be approved by an appropriate colleague in your department to ensure the correct access is being given. This also ensures that the relevant staff members know who has access to what.
Available to staff (restrictions apply)
Authorised users can use this service on devices connected to the University network or VPN.
Web-based
This service works in your web browser.
Funded by the University
There isn’t a cost to you for standard use.
Access instructions
- If you’re not on campus, you need a virtual private network (VPN) connection.
- CMS access is only available to staff who have completed training.
- Training requests must be approved by an appropriate colleague in your department to ensure the correct access is being given. This also ensures that the relevant staff members know who has access to what.
Guides and help
How-to guides and set up
Training and best practice
Accessibility
- Accessibility statement (for content published on the www.york.ac.uk domain)
Contact for support
If you're experiencing technical issues and need advice, please contact Communications at communications-support@york.ac.uk.
For peer-to-peer support, you can also ask questions in the #web-cms-users Slack channel. CMS users are automatically added to this channel when they complete training.
Service commitments
The Web CMS should only be used for public or internal information. It must not be used for confidential or secret information. Read more about the classification of information and the different levels of security required in the Information Classification Policy.
The following policies apply to all IT services provided by the University.
Availability
- This is a live service, available 24/7.
- Any planned or unexpected downtime is communicated by email to CMS users and through the #web-cms-users Slack channel.
Support
- This service is managed by IT Services and Communications.
- We are responsible for monitoring, identifying and fixing faults.
- Support for users is available via communications-support@york.ac.uk.
Standards
- Our service performance and standards have been produced in consultation with our customers, and we monitor the delivery, performance and availability of facilities and services.
We appreciate feedback as it helps us review and continually improve our service.
Page last reviewed: 9 September 2024