Google two-factor authentication
Google two-factor authentication (2FA) provides an additional layer of security when you log on to your University Google/email account from any device.
- First factor: entering your password – proof that you know the right credentials.
- Second factor: using a mobile app, passcode received by text message or phone call, or hardware key – proof that you possess something.
This ensures that even if someone has your password, they still won't have enough information to access your account.
Key features
- Multiple options for second factor authentication methods.
- Additional layers of protection against unauthorised access of Google accounts.
Access instructions
Set up 2FA on your Google account
- Log in to your University Google account using your email address and password.
- If prompted, complete your second-factor authentication step.
- There are some limitations to using this service in sanctioned countries.
Available to everyone
Two-factor authentication (2FA) is mandatory for staff and student Google accounts.
Free to use
This service is free to use.
Additional information
We use Duo two-factor authentication to protect several University services. However, we do not use Duo 2FA to protect University Google accounts.
This is so that your Google access does not depend on any campus infrastructure. Google will keep working even if campus services are completely down.
- To use Google Prompt or Authenticator codes, you don't need to provide a phone number.
- To use the text message/phone call option, you don't have to install Google apps on your phone.
- Your phone number will be stored securely by Google and will only be used for account security.
- When using the text message/phone call option, no information is transmitted from your phone to Google.
Access instructions
Set up 2FA on your Google account
- Log in to your University Google account using your email address and password.
- If prompted, complete your second-factor authentication step.
- There are some limitations to using this service in sanctioned countries.
Guides and help
How-to guides and set up
Setting up Google 2FA
Using Google 2FA
- Logging in to your University Google/email account
- Managing your two-factor methods ("second steps")
- Using the Duo Mobile app
- Using Google 2FA outside the UK
- Using Google 2FA without mobile data or wifi signal
- If you don't have your Google 2FA device
Troubleshooting Google 2FA
- Having trouble logging in to your account?
- If you get an error saying "Couldn't sign you in. Your sign-in settings don't meet your organisation's 2-Step Verification policy."
- If your device is lost or stolen
- If you have changed your University password
- Logging in via Remote Desktop or the Virtual Desktop Service
- Fix common issues with 2FA - Google Account Help
Contact for support
If you're experiencing technical issues and need advice, please contact IT Services.
Service commitments
This service is part of Google Workspace. See Google Workspace: service commitments for related user responsibilities and policies.
We expect you to:
- Register for Google 2FA.
- Carry or have access to your registered second factor device (eg your mobile or security key) at all times when you may need to log onto a protected system.
- Maintain the security of the service by not allowing anyone else to authenticate using their second factor device.
- Contact IT Services promptly if you lose your second factor device.
The following policies apply to all IT services provided by the University.
Availability
- This is a live service, available 24/7.
- Check the status of this service and any planned maintenance.
Support
- This service is managed by a third party.
- They are responsible for monitoring, identifying and fixing faults. We provide advice and support for local issues during our opening hours.
Standards
- Our service performance and standards have been produced in consultation with our customers. We regularly monitor the delivery, performance and availability of facilities and services.
We appreciate feedback as it helps us review and continually improve our service.
Page last reviewed: 9 September 2024