Got a new device?
If you got a new computer, tablet, mobile phone or games console over the Christmas break, find out how to make the most of it and get it working with our services.
Get connected
Whether you want to use wifi or the wired network, if you're on campus, or working elsewhere, find out how to connect your new device:
If you've got a new games console, you need to register it for the mydevices network (available both over wifi and through the wired network) to connect it to the internet in your study bedroom:
Specific smart devices can also connect to the mydevices network, although some features may be limited. Personal printers and some smart home accessories (smart bulbs, smart plugs, etc) will not work on the University campus network.
Two-factor authentication
If you've got a new phone, make sure it's set up for two-factor authentication (2FA).
- Duo 2FA: You can use Duo Restore to move Duo to your new phone:
- You can also use your phone number to move Duo to a new phone - if you still have the same number.
- Google 2FA: To add a new phone, you need to first log in to your Google account using one of your existing 2FA methods:
Top tip! It's best to make sure that your two-factor authentication is working on your new phone before you reset/wipe your old phone.
Further information and troubleshooting guidance on 2FA can be found on our website:
Printing
You can print to the University printers from computers, tablets and smartphones. Follow our setup guides to add the PrintCloud to your device:
You don’t need to bring a printer with you, as printers are available across campus via our York Print Plus service.
But if you do decide to bring your own, you won’t be able to connect it to the campus wifi or wired network. You’ll need to connect it directly to your computer using a USB cable (most printers include one of these in the box) and make sure the printer’s wireless functionality is switched off.
Zoom
You can download and install Zoom following the links on the Zoom website:
Make sure you sign in to the Zoom app correctly (using the “SSO” option) by follow these instructions:
Software
You can get lots of different software packages for your own computer either free or at a discount.
The University has subscribed to Microsoft 365 to provide you with a free copy of the Microsoft suite:
There's a range of other software available to you too, including EndNote, SPSS and MATLAB. Find out what you can install, and how, at:
Get help
You can find lots more information on the IT Services website and the Support Portal.
If you have any questions please contact our IT Support team.
- Email: itsupport@york.ac.uk (available Monday- Friday, 9am-5pm)
- Phone: +44 (0)1904 323838 (available Monday- Friday, 9am-12pm and 2- 4pm)
Between 8 - 19 January we're also offering drop-in sessions so you can just walk in and get help from us in person - no appointment required! These are available Monday to Friday (2pm- 4pm) on the ground floor of the JB Morrell Library.