Information technology
Grade 6
At Grade 6 you are likely to be:
- Providing daily operational management, advice and troubleshooting for the computing system(s) in the department/ centre/ service/ unit; this includes assistance to end users on both hardware systems and software applications; deliver a customer focussed service
- Installing, upgrading and maintaining software and associated hardware; applying operating system and related software upgrades and patches
- Co-ordinating computer systems to ensure integration with existing University infrastructure
- Providing advice and assistance in the purchase and installation of software and hardware systems within the department/ centre/ service/ unit
- Providing technical leadership and vision for developing systems; assist in the selection, testing and implementation of new and existing software solutions
- Providing high-level technical expertise in IT software, hardware or operations
- Managing projects for ongoing development of the IT infrastructure
- Participating in departmental projects as required
- Providing documentation, training and advice to support service cover by other team members
- Providing training and advice to end-users of systems in line with the team’s support process; develop and deliver training courses for new and existing software packages and related applications; write course materials, technical reference information and self-help materials
- Collaborating with colleagues across the University to contribute to effective delivery of services
- Maintaining up to date knowledge of technical developments and best practice in specialist area