Information technology
Grade 3
Grade 3
At Grade 3 you are likely to be:
- Setting up and installing managed hardware and software
- Providing first line support for managed hardware and software: trouble-shooting problems, carrying out simple repairs/patches; escalating complex issues; highlighting and reporting recurring problems to managers
- Removing and securely disposing of life-expired devices
- Providing first line support of unmanaged devices (eg iPads)
- Assisting with student laptop support according to agreed service levels
- Carrying out stock control on consumables, receiving goods and preparing for dispatch
- Compiling equipment booking requests, processing request forms, ensuring that all equipment is working and ready for use and checking in equipment on return
- Working with the DCO and on your own initiative to ensure the department’s IT systems are patched, maintained and kept in a state of readiness and good repair
- Providing audio visual support and advice and setting up sound/video equipment
- Carrying out Portable Appliance Testing (PAT) of electrical equipment and cables; reporting/ removing/ repairing faulty equipment
- Undertaking proactive monitoring of systems to identify issues before they affect users
- Providing basic training in using devices particularly printers and multi-function devices