Grade 2 role

At Grade 2 you are likely to be:

• Responding to faults, and identifying whether they can be resolved or a contract engineer should be called
• Placing calls to maintenance contractors and directing them on arrival at the campus
• Clearing paper jams and resupplying paper stocks in printer trays
• Replacing toner cartridges
• Checking for errors with IT equipment and escalating to colleagues where necessary
• Receiving and dealing with deliveries of IT equipment or consumables
• Assisting with computer installation in offices and classrooms
• Monitoring PCs for hardware and software problems, fixing minor problems, reporting problems and maintaining the PCs
• Monitoring and maintaining departmental printers and photocopiers, liaising with (external) maintenance personnel as necessary
• Assisting in the control of consumables in the department, including ordering items when necessary
• Assisting in the loaning of departmental equipment to staff
• Liaising closely with the IT Support Office to ensure consistent and appropriate advice is provided to customers in the event of printing service issues