Administrative Fairness Lab
There are millions of 'frontline' interactions between people and public services every day, but we know remarkably little about whether the public thinks they are treated fairly in these encounters. We have very little evidence and theory on what the public thinks fairness looks like in these interactions, or the consequences of fair and unfair experiences.
The Lab’s mission is to build evidence-based understanding of how law and process shape the performance of frontline public services, and explore new avenues for achieving improvements in how services are delivered.
We are at a pivotal moment for the future of frontline services. They are, and will continue to be, under immense pressure. At the same time, we are on the cusp of technological advances that will radically change what is possible in how frontline systems are designed. The Lab strives to conduct research that transforms our understanding of services and maximises their performance for the public good.
Professor Joe Tomlinson, Director, Administrative Fairness Lab
About us
We have a core team of researchers working across projects, as well as an extensive network of collaborators nationally and globally.
Our research programmes
The Lab focuses on particular areas that are in line with our research philosophy.
The Lab builds on a long tradition at the University of York of taking public administration seriously as a key part of building a fairer society. Administrative fairness is central to so many of the major challenges faced by society today, and the work of Lab-and the impact it is achieving-is an important part of our strategy to be a University for public good.
Professor TT Arvind, Head of School, York Law School
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