Frequently Asked Questions

Your accommodation will be heated to a target temperature of 19 to 21°C from the start of October until the end of April. These dates may shift slightly if it's unusually hot or cold.

It can take up to 24 hours from checking in to receiving your inventory email. If you still haven't received your inventory after this time, please contact us: 

• accommodation@york.ac.uk
• +44 (0)1904 322165

Advertise your room for a swap on our accommodation adverts page. 

Find out how you can report maintenance issues. There's different methods depending on the issue and where you are located on campus. 

Find out about different payment methods.

Your rent is collected in 3 instalments, at the end of October, January and April. You can see what your rent instalments are on your accommodation portal.

All of our accommodation is heated, it is turned off once the weather warms up in spring. We hope you're comfortable in your room, but it's always nice to have a blanket or big hoodie to hand for extra cosiness. Portable heaters aren't allowed.

We do not recommend bringing personal kitchen appliances onto campus. In your kitchen, you'll be provided with all of the essentials such as a fridge, freezer, microwave, kettle and toaster.

When you submit your accommodation application you will have the chance to include details on what your additional requirements are, what room type you feel you need and to upload supporting medical evidence. If we need more information from you, we will be in touch to discuss this further.

If you are struggling to upload documents to your accommodation application, please submit the application as normal, including any comments you want us to see, and send your documents to us as an email attachment instead at accommodation@york.ac.uk.

Yes, if you're completing an Additional Requirements Supporting Evidence Form, it's no problem to complete it by hand and scan it in to attach to your accommodation application.

You have seven days from the date the accommodation offer is sent, to accept or reject it. If you don’t do either, the offer will expire and your application will be rejected. 

We're sorry to hear you didn't receive your top accommodation choice. We process and allocate rooms using a mass allocator that works it's way through your preferences based on what's available. Unfortunately, your first preference was not available at the time of your application being processed.

If you reject your accommodation offer, you can resubmit your accommodation application. However, we may not be able to offer you an alternative one and we can’t confirm a timeline for when we may be able to send you another offer.

Offers are being sent out in batches so make sure you check your emails regularly so you don’t miss anything from us. 

We are currently prioritising offers for students who meet our accommodation guarantee. Check if you are eligible for the accommodation guarantee.

If you would like to swap rooms, you'll need to find another booking holder who is the same student type as yourself and is happy to take over your room type and let length. Use our accommodation adverts web page to advertise your room swap. If you find somebody to swap with, you'll both need to complete the Request to Swap form. Unfortunately, bookings for Student Castle York cannot be swapped for a room on campus.

Rent instalments for campus accommodation are taken on the following dates for the 2024-25 academic year:

• 31 October 2024
• 31 January 2025
• 30 April 2025
  

For further information on payments, visit our Accommodation Payments web page.

Different payment arrangements exist for Student Castle York accommodation. See FAQ 'Do international students need a UK guarantor?' for further information.

On campus accommodation

• International students do not need a UK guarantor. Accommodation fees will be paid in three instalments. 

Student Castle accommodation

• International students with a UK guarantor will pay an initial £250 deposit when accepting the contract, then their accommodation fees in three instalments. 
• International students without a UK guarantor will pay an initial £250 deposit when accepting their contract, then full payment at the start of the academic year.