Student Hub: Information, Support and Advice

The Student Support teams will be unavailable from 5pm Friday 20th December 2024 until 9am Thursday 2 January 2025. Emails to this inbox will be read when we return to work in January. If you need urgent support on campus, please contact Campus Safety on +44 (0)1904 32 3333 (or via the SafeZone app). In an emergency, please call 999. For all sources of student support over the winter break, as well as retail opening times and bus services, see our student web pages:

https://www.york.ac.uk/students/news/2024/support-winter-break

The Student Hub, Sally Baldwin D Block, will re-open at 10am on Thursday 2nd January 2025

Members of the team are available on campus and you can also access all our services remotely.

How we can help you

1. Our Student Information Team

A first point of contact to help you find any relevant support and advice you may need during your studies. We can help with:

• Official letters - though these can now be instantly generated through e:Vision. If you have any queries - or if the letter you require is not available to you - please contact us or find further information on our Request a document web page.
• Completing forms confirming your enrolment - though if your form asks for the details of your tuition fees, please send the form directly to student-records@york.ac.uk
• HEDD verification - contact us with any queries on how to get verification if an employer, agency or embassy wants proof of your attendance at our University

How to contact our Student Information Team

Drop in: The Student Hub is in Sally Baldwin Block D on Campus West. Open 10am - 4pm, Monday -Friday 
Phone us: +44 (0)1904 32 4140
Email us: student-hub@york.ac.uk (the team will respond within three working days)
Live Chat: To use Live Chat, click on the red icon in the top right-hand corner of this page, then select 'General Enquiries'.

For out-of-hours support:
In an emergency, call 999
If it's urgent but not dangerous, contact Campus Safety on 01904 32 3333
For general security and safety questions, contact Campus Safety on 01904 32 4444

2. Our Support and Advice team

Advice on issues including financial support and money management, housing, academic progress issues and support for under-represented student groups. Contact our Support and Advice team by completing the student self-referral form. A member of our team will contact you by email as soon as possible and if you are offered an appointment, this can be conducted by telephone, video call or in-person. 

Complete a self-referral to the support and advice team

3. Our International Student Support team

The team supports international students both in person and remotely via appointments, drop-ins and email. We advise on areas including:

• Healthcare entitlements and access
• Visas and immigration
• Opening bank accounts
• Wellbeing
• Travelling to York and other pre-arrival guidance

Fill in our international student self-referral form to access support, and select your preferred method of contact, or if you have short questions please visit us at one of our online drop-ins; details are on our International Student Support web pages. 

Complete a self-referral to the international student support team