Student Support Team
Based in the Student Hub, the Student Information Team is the first point of contact for support and advice queries.
We can also help if you need to request any official letters not available through e:Vision via the Request a document webpage or if you need to get HEDD verification for an employer, embassy or agency.
How to contact our Student Information Team
In person: The Student Hub is in Sally Baldwin Block D on Campus West. Open 10am - 4pm, Monday -Friday
Phone us: +44 (0)1904 32 4140
Email us: student-hub@york.ac.uk (the team will respond within five working days)
For out-of-hours support:
In an emergency, call 999
If it's urgent but not dangerous, contact Campus Safety on 01904 32 3333
For general security and safety questions, contact Campus Safety on 01904 32 4444
Our Support and Advice team
Our Support and Advice Team can direct you to support around cost of living worries, money management, student finance queries, information on private housing and academic progress issues.
Contact the team by completing the student self-referral form linked below: a member of our team will contact you by email as soon as possible and if you are offered an appointment, this can be conducted by telephone, video call or in-person. We also offer specialist support for students from under-represented groups who form part of our Student Communities.
Complete a self-referral to the support and advice team
International Student Support team
The International Student Support Team supports international students both in person and remotely via appointments, drop-ins and email. We provide lots of information on our web pages and advise on areas including:
- Healthcare entitlements and access
- Visas and immigration
- Opening bank accounts
- Wellbeing
- Travelling to York and other pre-arrival guidance
Fill in our international student self-referral form (link below) to access support, and select your preferred method of contact. Alternatively, if you have quick questions, visit us at one of our online drop-in support sessions.
Complete a self-referral to the international student support team
Other support
We can also assist you with queries relating to Support to Study and the Check-In system - visit the web pages to find out more.
Student Communities
Here at York, we want to make sure every student gets the most out of their university experience. We offer tailored support for under-represented student groups.
