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Provision statement

The University's Immigration Advice Service (IAS) exists to provide a service to students and to ensure compliance with the Immigration and Asylum Act 1999.

  1. This statement has been produced to demonstrate the University's compliance with part V of the Immigration and Asylum Act 1999 and the OISC (Office of the Immigration Services Commissioner) Code of Standards 2016.
  2. The University of York is exempt from the general prohibition on the provision of immigration advice and services imposed by the Immigration and Asylum Act 1999 because it falls within one of the categories specified in the Immigration and Asylum Act 1999: (Part V Exemption: Educational Institutions and Health Sector Bodies) Order 2001.
  3. The IAS offers advice and help on immigration matters to current and prospective members of the University community and their immediate families. In the case of students this would normally mean enrolled students or those in the process of making an application.
  4. Advice is offered free of charge and without discrimination. The University's designated Immigration Advisers are expected to operate within the UKCISA Code of Ethics, for those advising international students, devised by UKCISA (UK Council for International Student Affairs) and AISA (Association of International Student Advisers).
  5. Advice is provided by the designated Immigration Advisers, who are currently Louise Saunderson, Alison Learwood, Monica Randall, Jessica Hamilton and Cici Xiao. The advisers will normally see clients by appointment. Only the designated Immigration Advisers are authorised to give immigration advice. Other members of staff in the advisers' offices are able to take client details, arrange appointments, give out guidance notes, and signpost; they do not give advice.
  6. The IAS will not advise clients needing advice and services relating to asylum, or otherwise outside the competence of the advisers, but will help them to identify suitably qualified practitioners able to provide such advice and services. 
  7. If needed, help with interpreting will be sought via Language Line.
  8. The Immigration Advisers are members of Student Life and Wellbeing (SLAW). The Director of Student Life and Wellbeing, or Head of Student Support in his/her absence, is responsible for monitoring compliance with the procedural aspects of the OISC Code of Standards, including communication with clients, record keeping, confidentiality, participation in training, complaints procedures and client satisfaction surveys. The Immigration Advisers discuss cases with each other and periodically cross check case work for consistency and accuracy.
  9. The Immigration Advisers are subject to the University's normal conditions of service for staff, including its disciplinary and feedback procedures, which have been agreed with the recognised trade unions.
  10. The University of York is a member of UKCISA (UK Council for International Student Affairs). UKCISA resources provide Immigration Advisers with second tier support. Immigration Advisers also subscribe to AISA (Association of International Student Advisers).
  11. Details of the skills, knowledge, competence, and training received for immigration advice are available on request for Louise Saunderson, Alison Learwood, Monica Randall, Jessica Hamilton and Cici Xiao.
  12. Details of the procedures declared in this provision statement are available on request.

Contact us

For any queries, please complete our self-referral form. We aim to respond within two working days.

For departmental queries only please contact international-support@york.ac.uk.