Exceptional circumstances affecting assessment

Sometimes things happen that can seriously impair your performance in an assessment or prevent you undertaking the assessment at the scheduled time. 

If these events are unforeseeable and exceptional (ie serious and unusual) you may be able to defer an assessment or take it again.

To submit an evidenced exceptional circumstances claim, you should complete and submit the online form

This form may be used by some departments for self-certification, so please check first with your department as they may have a different form for self-certification.

Complete and submit your exceptional circumstances application form

Exceptional circumstances assessment policy

If your performance in or completion of a summative assessment has been seriously impaired by medical or other unforeseen circumstances, then you may be able to claim exceptional circumstances through the Exceptional circumstances affecting assessment policy 2024/25 using:

  1. Self-certification for short-term, acute illnesses or short-term unforeseen circumstances prior to submission of an open assessment or commencement of an examination - no evidence needed. Students may use self-certification for a maximum of three assessments per academic year.
  2. Exceptional circumstances application for assessments where the start time (exams) or deadline (open assessments) has past or where the self-certification may not be possible due to the severity of the circumstances/impact on assessment.

York Online students

Students studying on 100% online part-time Masters programmes have a different policy to support disruptions that impact assessments.

Student support plans

Student Support Plans (SSP) for students with a disability sometimes have the option to request an extension on a piece of work as part of their plan's adjustments, or to defer an examination attempt.

The way to request such an extension or exam deferral is to use the exceptional circumstances application form, but to indicate that you are requesting an adjustment via your SSP when the form asks for this. Your request will then be forwarded to your departmental Disability Officer directly. Do not use self-certification for conditions which are addressed in your SSP.

Acceptable exceptional circumstances

Circumstances that may fall into this category of exceptional circumstances are:

  • Physical and mental illness or health emergencies (including treatment that has had a sufficient impact on the ability to undertake the required assessment activities and which cannot reasonably be changed or delayed).
  • Disabilities for which a Student Support Plan is not yet in place.
  • Bereavement by reason of the recent death of a person to whom the student can show a close relationship. This can be assumed in relation to close relatives or persons with whom the student is living and inferred in relation to other persons with whom the student appears to have a close relationship. 
  • Being a victim of crime or otherwise involved in criminal or other legal proceedings.
  • Disruptions to transport or travel beyond what might be reasonably anticipated and accommodated within plans to complete the assessment at the time or to the deadlines.
  • IT difficulties beyond what might reasonably anticipate and accommodated within plans to complete the assessment at the time or to the deadlines (including use of University facilities, the backing up of work, etc).
  • Unavoidable commitments and obligations that could not reasonably be delayed or deferred or accommodated within plans to complete the assessment at the time or to the deadlines.
  • Any other situation or condition that is shown to be temporary or short term, sufficiently impactful on the student’s ability to complete assessments and for which they could not reasonably have made adjustments.

Circumstances not (usually) considered exceptional

Academic studies are challenging and everyday life is full of ups and downs. We expect you to use the appropriate support services to help you develop strategies for managing normal difficulties. Your supervisor, college staff, or other members of the academic community can help you access these.

We also expect you to prioritise assessment activities. This does not mean that you cannot do other things but, if you do, they should be accommodated around a plan that prioritises completing assessments to specified deadlines or on scheduled dates. 

The following is not likely to be accepted as exceptional circumstances on their own:

  • loss of work not backed up or printing problems
  • accidental submission of an incorrect document (eg an assignment from another module or an incomplete earlier draft of the assignment
  • submitting the wrong file type or a corrupted file
  • late submission where the upload started after the deadline has passed
  • late submission due to slow uploading of electronic assessments unless there is clear evidence of a power outage or local internet failure where the student lives or a system failure on either the VLE or the University network
  • misreading of the examination timetable
  • English not being a first language
  • deadlines for work or exams being set close together.

Inadmissible exceptional circumstances

The following are unlikely to be accepted as bases for claim on their own without additional evidence (depending on the type of claim) of their impact on physical or mental health or wellbeing or that the situation could not be reasonably anticipated, avoided or factored into overall planning to complete the assessment:

  • weddings
  • constraints arising from paid employment (full-time students)
  • holidays
  • relationship breakdown
  • moving house
  • disabilities for which reasonable adjustments have been made
  • financial difficulties
  • planned health appointments
  • slow internet access or uploading speeds.

View the Exceptional circumstances affecting assessment policy 2024/25 for further clarification.

Further guidance