Welcome to the University of York: IT support available
Posted on 22 August 2024
September arrivals weekend
IT Help Points will be available at the JB Morrell Library on:
- Sunday 15 September, 12-6pm
- Sunday 22 September, 12-6pm
Our team will be on hand to answer any IT questions and help you to connect your devices to the University network.
Ongoing support
There are lots of how-to-guides and help articles available on the IT Services webpage.
If you still need help, complete our contact form and a member of the team will be in touch.
We will also be offering walk-in IT support at the JB Morrell Library everyday between 2pm and 4pm from Monday 30 September and Friday 4 October.
If there is ever a problem with IT services we want to let you know that things aren’t running as expected. Visit the IT status page for information on any disruption to services or planned maintenance.
Out of hours support
The IT support team are available Monday to Friday, 9am to 5pm. Any questions submitted to the contact form sent outside this will be picked up within working hours.
If you need support in the meantime, please read through our support articles for answers to lots of common IT queries.
If you think your machine has been hacked or other activity of concern is taking place, contact the York Computer Emergency Response Team.