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New students: Student loan information

Posted on 16 September 2024

Your student finance payments (if you've applied) will be made by your student finance provider shortly after your course begins, provided you have completed enrolment.

The Student Loans Company (SLC) does not start to release payments to student bank accounts until your course start date has passed. For the majority of new students this is usually 16 September 2024 but you can check your course start date on e:Vision. 

Please be aware that it can take five working days for funds to be paid into your bank account.

Student financial information guide

See our guide to loans, funding and fees:

Essential Financial Information 2024/25 (PDF , 1,157kb)

If you haven't received your payment

You can use the SLC customer portal to check the status of your application and related payments, or find out if the SLC are awaiting any further information from yourself or the University.

If you have still not received your payment by 23 September 2024 then:

  • Make sure that you have completed your enrolment on e:Vision
  • Check that you have completed the declaration part of your student finance application and that you have provided your bank details
  • Check that your details are correct on the University’s student records system by emailing student-records@york.ac.uk

If everything appears to be correct on the University student records system and you have completed and returned all relevant documentation to the Student Loan Company, you should contact the SLC.

Student Loans Company helpline numbers

The contact details below relate to where you were living at the time of your application:

England 0300 100 0607
Wales 0300 200 4050
N Ireland 0300 100 0077
EU +44 (0)141 243 3570
Scotland (SAAS) 0300 555 0505
Postgraduate Masters and Doctoral Loans 0300 100 0031

Student loans

Further help

Students who are experiencing problems with their finances can contact the Student Hub for help.

Student Hub