Accessibility statement

Set up Google two-factor authentication by 22 March

Posted on 2 February 2022

You must set up Google two-factor authentication on your University account by Tuesday 22 March or you will be locked out of your account and will be unable to access your email.

A person using a tablet.

Over the last few years, we’ve been taking steps to make your University accounts and your data more secure. We are now continuing this work by rolling out Google two-factor authentication to all student email/Google accounts.

This applies to all students - including all undergraduates, postgraduate taught students, postgraduate researchers, international students, students on a leave of absence and students on placement.

What you need to do

You need to set up Google two-factor authentication on your University account before Tuesday 22 March. The process will normally take less than 10 minutes.

Even if you already have Duo two-factor authentication (for e:Vision, the VPN, Virtual Desktop etc), you still need to set up Google two-factor authentication separately.

IT Services have prepared information and guidance on setting up Google two-factor authentication, which we encourage you to read in full:

If you don’t set up Google two-factor authentication

It’s crucial that the University does everything it can to protect your accounts and data. Therefore your University email/Google account will be locked if you do not set up Google two-factor authentication by Tuesday 22 March:

  • You will only be able to restore access to your account by contacting the IT Support team.
  • We will need to complete an identification verification process with you, and you may need to attend in person.
  • This will take time and may be inconvenient for you, as we must be certain that we are talking to the genuine account holder before we unlock the account.

If you have any questions or concerns, please email itsupport@york.ac.uk.