If things go wrong
Emergency
In the event of an emergency on campus, call the emergency services on 999 or call Campus Safety on 01904 323333 (or just 3333 from a University extension).
We hope that your University life goes smoothly and that you never encounter any significant difficulties. But we recognise that there are lots of challenges that can arise and we're here to help when they do.
If you'd like to make a formal complaint of student misconduct, please visit Report and Support.
Your studies
Anything that stops you from undertaking your studies in the usual way is officially called an 'academic progress issue'.
- Register your illness
If you're ill and can't attend lectures or may be unable to submit work- Academic progress issues
If you're having difficulties with your studies- Exceptional circumstances
If something has happened and you can't complete an assessment- Complaints and appeals
If you want to appeal against an assessment or make a complaint- Change your plan
If you want to take a break from your studies, change your course or leave the University
Your health and wellbeing
- Health care and illnesses
What to do if you become ill- Student Hub
Your first point of contact for a wide range of health and wellbeing support- Advice A-Z
Advice on a wide range of problems that can affect your university life- Disability
Advice and support for students with disabilities- Bullying and harassment
What to do if you think you are being bullied or harassed- Sexual violence
What to do if you have experienced sexual assault or harassment- Hate crime
How to report hate crime and how the University will deal with reports
Your accommodation
Lots of advice is available to help you, including the following resources to help with common problems:
- Accommodation help and support
- Report a problem with University accommodation
- Request to leave/change your University accommodation
- Living in private-sector accommodation: including contracts and moving in; advice on dealing with landlord visits, damp, mould and repairs; ending your tenancy and moving out
People who can help
Whatever problem you may be having, there is sure to be someone who can help.
- Student Hub
One-to-one contact for any issues- Support and advice
Including advice for student groups- Health and wellbeing help and support
If you need someone to listen - or something more- In crisis now
If you, or someone you're with, is in immediate danger- Study skills
Develop academic and professional skills- University of York Students' Union
- Faith contacts and chaplaincy
- Your supervisor
Your money
Managing your finances is a key part of University life. If you're having trouble, try the following:
- Emergency loans
If your funding is delayed you may be able to apply for a short-term loan- Hardship funds
If you find yourself in unexpected financial hardship, you can apply for additional funds- Budgeting advice
- Bursaries and scholarships
Sources of funding, such as grants and bursaries- Working part-time during your studies
Also extra information for international students thinking of working while studying- Scammers - they’re after your money
What to do if you think you, or someone you know, may have been scammed out of money
International students
We provide extensive information for international students, including support with common issues such as:
