Safety and security
The University campus is a safe community. To help keep it this way, we provide 24-hour Campus Safety staff and 24/7 reception points across campus.
What to do in an emergency
Call 999 for all emergencies
Call +44 (0)1904 32 3333 if it's urgent but not dangerous
Call +44 (0)1904 32 4444 for general security and safety questions
Safety talk
Prior to arrival you will be asked to complete an induction on your student account, as oart of this you will have to complete Fire Safety training. Please note you will not be able to check into your accommodation until you have completed this.
Security
As part of your terms and conditions of residence, you agree to keep your accommodation secure. This includes:
- keeping your keys, key fob or key card with you at all times
- never marking your keys, key fobs or key cards with your address
- never copying your keys or sharing them with anyone else
- locking your door and windows whenever you leave your room
- securing the corridor and entrance doors behind you when you enter or leave
- always accompanying your guests
- never letting someone you don't know into your block.
If you see anyone acting suspiciously on campus, ring Campus Safety on +44 (0)1904 32 3333 or report it on the SafeZone app.
Keys
If you lock yourself out of your room, you can get a temporary key at your collection reception. You'll be asked to provide identification to help prevent unauthorised access to your room, and you must return the temporary key within 24 hours or you may be charged for a replacement.
- All room keys and key cards must be returned to your college reception when you move out.
- If you lose a card or key you may be charged for a replacement.
Contact us
Accommodation Services
accommodation@york.ac.uk
+44 (0)1904 322165 - available 10am-4pm, Monday to Friday (excluding public holidays)
Contents insurance
Personal contents insurance is included in the price of your University accommodation. Confirm your cover on the My Endsleigh app today. You can also take out additional cover for a bike, for example.
Fire and electrical safety
University accommodation is well-equipped to ensure your safety in case of a fire. It's your job to familiarise yourself with the rules below, to avoid danger:
- Always leave the building when the fire alarm sounds.
- Only use British standard fused plugs or adaptors.
- Do not leave electrical devices unattended when switched on.
- Report broken or damaged electrical sockets or equipment.
- Do not link extension leads together.
- Do not use faulty electrical appliances.
- Do not leave appliances charging when you’re away or asleep.
- Never tamper with fire safety equipment.
- Never smoke in or near University accommodation or buildings.
- Never smoke e-cigarettes in University accommodation or buildings.
- Do not have candles or incense burners – these are not allowed, even if they’re just for decoration.
If you bring electrical items from overseas to use in communal areas, please ensure that they conform to EU standards. If they don't, we may remove them from your kitchen.
The United Kingdom uses a voltage of 230V with a frequency of 50 Hz. Only use a British standard fused voltage adaptor with three rectangular blades. Never force another plug type into the socket.
- Electric scooters
- Candles and incense burners
- Untested electrical equipment
- 13A mains operated fairy lights (low voltage or battery operated lights are fine)
- Alterations to plumbing such as bidet/shower hoses or attachments
- Pets
- Weapons
- Ashtrays
- Blu Tack/White Tack, tape or glue dots
All electrical appliances (including adaptors and extension leads) should be checked for safety with a Portable Appliance Testing (PAT) session before they are used in university accommodation.
Every year we offer free testing of students’ electrical appliances. We’ll let you know here when this is scheduled to take place.
Contact us
Accommodation Services
accommodation@york.ac.uk
+44 (0)1904 322165 - available 10am-4pm, Monday to Friday (excluding public holidays)