Off-campus family accommodation
We hope you and your family have an enjoyable and happy stay here in York. On this page you'll find links to key information about your off-campus family accommodation.
You should have everything you need here, but if you don't find what you're looking for, reach out to us directly using the contact details on this page - we're here to help.
Top tip: Bookmark this web page so you can easily refer back to it during the academic year.
Accommodation inventory
Within 24 hours of moving in to your accommodation, we’ll send an email to your "@york.ac.uk" address with a link to an online inventory form. You should carefully check your accommodation and use the form to note things like damage and stains. You should submit your completed inventory within 48 hours of receiving the link. Please note that if anything does require repair you should also report this online as we do not monitor the inventory for repairs.
Contact us
Office hours: Monday to Friday, 10am to 4pm (excluding public holidays)
Accommodation Services
Related links
Report a problem with your accommodation:
- Fix my room
- +44(0)1904325555
Emergency contacts
- Call 999 (Ambulance, Fire and Police) in an emergency. You should only dial 999 in the case of a serious emergency.
Non-emergency contacts
- Call the Police on 101 for non-emergencies. This is for general enquiries or to report an incident that does not require immediate attention.
- Call the NHS on 111 if you need urgent medical help or advice but it's not a life-threatening situation.
Check your waste collection dates
- City of York council waste look up (you will need your postcode to search for your waste collection days)
Halifax College welfare and support
Confirm your cover
- Students staying in university accommodation get personal contents insurance included within the cost of their rent. All you need to do is confirm your cover on the My Endsleigh app. Download the app.
View your accommodation booking
- Login and view your booking for university accommodation (your login details are required).
What to bring
Haven't arrived yet? Take a look at our web page with advice on what to bring and what not to bring.
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Getting set up
What to do on arrival, and how to get set up with utility bills.
Safety and security
Emergency contacts, keys, security, fire and electrical safety information and more.
Cleaning
Keeping your accommodation clean is your responsibility.
Waste and recycling
Every householder is responsible for disposing of their waste responsibly and lawfully.
Avoiding mould in your accommodation
Mould can have a detrimental effect on your wellbeing and the building fabric around you.
Report a problem
Problem with your accommodation? Here's how to let us know so we can fix it soon.
Contract and policies
Everything you need to know about your contract with us and our policies.
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Halifax College
Familiarise yourself with the support and opportunities available to you.
Payments
Information on when to pay your rent and the best ways to do so.
Finding private sector accommodation
Looking for housing in the private sector for the following academic year? We're here to help.
Moving out
Here are some things you'll need to do before you leave your accommodation.
Accessing your accommodation
We'll need to access your accommodation throughout the year for inspections, safety checks and routine maintenance. We'll aim to give you at least 24 hours notice beforehand, unless there is an emergency, we are carrying out a statutory safety inspection or we suspect a safety breach which may put others in danger.
Contact us
Office hours: Monday to Friday, 10am to 4pm (excluding public holidays)
Accommodation Services