Your facilities
Information on your accommodation facilities: heating, water, mail, TV, parking, launderettes.
Heating
Your accommodation will be heated to a target temperature of 19 to 21°C from the start of October until the end of April. These dates may shift slightly if it's unusually hot or cold.
When your room is at a target temperature your radiator may feel cold. If you don't think your room is reaching the target temperature during the winter months, or there is a fault with your heating, please let us know.
Contact us
Accommodation Services
accommodation@york.ac.uk
+44 (0)1904 322165 - available 10am-4pm, Monday to Friday (excluding public holidays)
Related links
If the heating in your room fails or needs to be temporarily switched off, we may give you an approved portable heater until we fix the problem.
Portable heaters and heated drying racks are not allowed otherwise as they use a lot of energy, and can prevent our thermostats from working by creating a false temperature and cause condensation and mould. They may aso be a fire risk if they haven't been safety tested.
Learn more about avoiding mould in your accommodation.
Water
Drinking water in the UK is safe, clean and of the highest standard of quality. We regulate the temperature of your hot water to help keep you safe. We may occasionally visit your room to check that we are doing this correctly.
If you have been away for longer than a week, we recommend running your taps and shower for a few minutes to remove any stagnant water in the tap head.
Mail and deliveries
Letters and small parcels
- delivered to the individual mailboxes at your block / house, your college reception or to the Information Centre.
Large parcels and signed mail
- Campus West: Delivered to the Information Centre.
- Campus East: Delivered to your post room in the Piazza Building.
We'll email you to let you know that it's ready to collect. For further information on reception services, please visit our Reception Services web page.
Television license
If you want to watch BBC iPlayer or live TV on a television, computer or other device in your own room, you'll need to buy a TV licence.
If we have provided a television in your kitchen, we pay for the TV licence.
Parking
We ask students to leave their car at home but if you have a disability, are living at Halifax College or your course involves placements, you may be eligible to apply for a parking permit.
Bicycle parking and storage
There is bicycle parking and storage located at every college and at most buildings around campus too.
- Find a map of all bike storage locations on the cycling and walking page.
Launderettes
We have launderettes available for use by students in every college.
Appliances
Accommodation Services provide a variety of electrical appliances to you in your accommodation. If ever your appliances break, appear to be dangerous or stop working, please let us know right away.
- Do not leave dangerous or broken electrical appliances for other residents to use
- Do not try to repair damaged electrical appliances by yourself
- Keep clear of exposed electrical wires
For general product instructions, maintenance and use, you can find instruction manuals via the links below. Some may require you to type in the model number that can be found on the appliance.
Contact us
Accommodation Services
accommodation@york.ac.uk
+44 (0)1904 322165 - available 10am-4pm, Monday to Friday (excluding public holidays)