Making a claim

The University business travel insurance does not cover cancellation, curtailment or rearrangement for any COVID-19 related incidents or claims.

• Cancellation/curtailment claim form (MS Word , 129kb)

In the event of serious illness or injury, or if the traveller requires repatriation to the UK, travellers (or someone representing them) must contact the Aviva Helpline immediately on +44 (0)1243621066:

• Travel Assistance Card (PDF , 1,340kb)
• Personal accident claim form (MS Word , 167kb)

For small medical claims, travellers can pay upfront and return the receipts/bills to insurance-enquiries@york.ac.uk, alongside a completed medical expenses claim form:

• Medical expenses claim form (MS Word , 155kb)

You must take all reasonable steps to avoid or minimise any loss or damage and must also make every effort to recover any property which has been lost.

All losses must be reported to the local police and/or appropriate authorities within 72 hours of discovery and a written report must be obtained to submit with the claim form.

Cover for personal effects and personal property is on an indemnity basis, which compensates for the value of the actual loss sustained, rather than the replacement 'as new' cost, and a discount may be applied to reflect depreciation from the date of purchase. There is no cover under the policy for personal mobile phones.

Loss, theft or damage to property while in the custody of the airline

Any loss, theft or damage to property while in the custody of the airline must be reported to the airline immediately and a written Property Irregularity Report must be obtained to submit with the claim form. The passenger must also retain the flight tickets and baggage tags for the flight on which the incident occurs.

• Personal effects and money claim form (MS Word , 122kb)