Making a claim

The following information should be gathered as soon as practically possible:

• date of loss, circumstances, when discovered and supposed cause
• description of property involved
• what immediate action was taken
• extent of loss/damage and remedial works required
• identity of police officers involved and crime reference number, where applicable
• estimate of loss
• photograph the damage if substantial
• document the loss as soon as expenses are incurred
• maintain a descriptive record of events and work undertaken
• collate all remedial costs
• ensure that contractors' accounts fully describe the works undertaken

An accident report should also be completed where applicable.

The deductible on the property policy is £35,000 per claim, other than under the following policy extensions:

• £10,000 for deterioration of stock
• £2,500 under the contract works policy extension

The computer policy provides reimbursement of the replacement cost of an equivalent machine or equipment.  The excess applying to the computer policy is £5,000 per claim.

Please note costs incurred for property damage below the policy excesses are on a self-insured basis and need to be met by the Faculty/Department.