• Staff home
• IT and online services
• Learning and teaching
• Administrative hub
• Research
• Staff supporting students
  • Student confidentiality
  • Academic progress
  • Disability
  • Discrimination
  • Finance problems
  • Health
  • Immigration or visa enquiries
  • Mental health or psychological difficulty
  • Missing student protocol
  • Assumed to have left
  • Reporting student misconduct
  • Sexual violence disclosure
  • Talking to family and friends
  • Responding to a student death
  • Student Check-In
• Health and safety
• Project and change management
• Working at York
• Finance
• Legal Services
• Leisure and culture
• Support, health and wellbeing
• Policies and strategies
• External relations
• Community without Limits

Financial problems or queries

Students with money worries could have difficulties in concentrating on their day-to-day activities and making the most of their time at University.

What should you look out for?

Students may come to you because they do not know who to speak to about their student loan, fees, bursaries or scholarships. Signs of worry or a drop in performance could indicate that your student is struggling financially.

What should you do?

1. If the student or applicant is seeking general information about a finance issue
   Refer the student to the student finance webpage
2. If the student wants to speak to a student finance specialist for advice about their individual circumstances
   Direct the student to the Student Advisers in the Student Hub using the student advice self-referral form

Student advice self-referral form

What happens next?

The University’s student finance specialist can advise on a wide range of issues and liaise directly with external organisations. In some circumstances, student may qualify for an emergency loan or the hardship fund.