York Profiles & Mentors

Joy M.

Intern in Technology and Operations
Happy to mentor
Happy to be contacted
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About me

Joy M.
Education
Education
Undergraduate
Goodricke
2017
United Kingdom

My employment

Intern in Technology and Operations
Santander
United Kingdom
Finance and consultancy
Large business (250+ employees)
2016
2016
£280(outside London)/£320(London)

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A day in the life of a Intern in Technology and Operations in the United Kingdom

Technology and Operations (T&O) Intern at Santander

How I looked for work

I started to look for internship and graduate roles during the Autumn term of my second year at university. Initially, I used websites such as Target Jobs to identify what jobs roles were on offer to graduates. Once I had a better idea of what job roles I was interested in, I looked on the specific employer's websites. This is important as sometimes the information relating to specific application deadlines/job requirements on Target Jobs and other websites like this can be out-of-date or inaccurate.

How I found out about the job

Employer's website

The recruitment process

I applied to the Santander internship programme early in the Spring Term of my second year at university. This involved initially completing an online application form which required me to upload a CV and complete a Situational Judgement Test. Following this, I was invited to complete an online numerical reasoning test. After this, I received an email informing me that I had been invited to a telephone interview. This telephone interview was thirty minutes long and consisted of questions relating to why I wanted to work at Santander and why I wanted to work in T&O in particular. There were also several competency questions such as 'tell me about a time when you have demonstrated leadership skills.' Next, I was invited to an assessment centre in London. This day was split into three parts. The first task was a group assessment to assess your ability to work in a team. The second task was an individual interview with two members of staff from T&O. The last task was an individual presentation. We were given thirty minutes to analyse a range of information and produce a ten minute presentation of this business topic. I was then informed the following week that I had been successful.

Contacting me

Please contact me if you have any questions relating to the application process or job role. I will be happy to help.

What I do

Within the Technology and Operations (T&O) division at Santander, I worked in the Wealth and Insurance department. In this team, I supported current projects through a range of different tasks. For example, I created requirements documents for IT and I also supported organising and structuring meetings with internal and external stakeholders.

Skills I use and how I developed them

In my role, I developed strong team work skills as most tasks required me to communicate with others to pull together relevant information and reach necessary conclusions.

What I like most

I have enjoyed working with a diverse range of people (both other interns and employees) whilst completing my internship.

What I like least

It is difficult to predict what your work load will be due to the changing business needs. Some days, I did not have much to do and then on others days it was quite hectic and I had a lot to manage.

What surprised me most

There is a very flat organisational structure at Santander which means that you will be given real responsibility from very early on in your job role.

Next steps...

If you like the look of Joy’s profile, the next steps are down to you! You can send Joy a message to find out more about their career journey.

Contact Joy

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