Louise F.
About me
| Louise F. | |
| Undergraduate | |
| 2002 |
My employment
| After Sales Co-ordinator/Administration | |
| Wandahome Ltd | |
| £14420 |
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A day in the life of a After Sales Co-ordinator/Administration in
Where I hope to be in 5 years
I have been told that I will be Assistant Manager of my Department within 6 months when we will have more staff. However, I am not sure I will still be there anyway. The pay does not reflect how much work I actually put in and there are no further prospects.
My advice to students considering work
The work itself is OK. It is just that in an after sales job all you get is complaints. I would also say: do not work in the caravan industry - it is poorly paid, dominated by men and very behind the times.
What I do
I work in the mobile repairs and servicing department. My job involves managaing the diary of six mobile engineers nationwide. I also have to submit various warranty claims to manufacturers and warranty companies. I also order and return parts, speak to customers over the telephone and do the invoicing in and out of our department. In the past I have also worked away from home at exhibitions co-ordinating the sales of about 20 salesmen. As it is only a small family run company, I have to be flexible and undertake a variety of roles. I have been known to fill in on the reception desk.
Skills I use and how I developed them
I applied shortly after graduation. I was selected from an application letter and one interview. They were impressed by the fact that I was numerate but I did not need the qualifications I had for this position.
Degree skills:
Nothing specific really stands out. I found that my degree has had very little relevance to the world of work if I am honest.
Extracurricular skills:
I worked in a supermarket throughout my time at York. I found this beneficial as I already knew how to work as part of a team and relate to colleagues.
What I like most
It is the staff that boost your morale.
What I like least
As it is an after sales position, the customers I speak to are usually the unhappy ones who are having problems. When you fix their problems for them, they very rarely thank you but moan at you for how long it has taken.