Mardan N.
About me
| Mardan N. | |
| Electronics | |
| MSc Engineering Management | |
| Taught Postgraduate | |
| Wentworth | |
| 2024 | |
| China |
My employment
| Technical support engineer | |
| Hikvision | |
| Denmark | |
| Digital and IT services | |
| Large business (250+ employees) | |
| 2024 |
More about Mardan
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A day in the life of a Technical support engineer in Denmark
technical knowledge, problem-solving skills, and effective communication.
Briefly describe the organisation you work for
As a Technical Support Engineer in Denmark, my day typically involves troubleshooting and resolving technical issues for clients, mainly related to CCTV and security systems. I start by reviewing support tickets and prioritizing urgent cases. I then work on diagnosing problems, which may involve testing devices, analyzing data, and communicating with clients to better understand the issue. In addition, I collaborate with internal teams like R&D or sales to provide comprehensive solutions. Throughout the day, I may conduct remote troubleshooting sessions and provide guidance to clients to optimize their systems. It’s a dynamic role that requires technical knowledge, problem-solving skills, and effective communication.
What do you do?
I work for Hikvision, a global leader in video surveillance and security solutions. The company is known for its cutting-edge technology in CCTV systems, AI-based video analytics, and smart home products. With a presence worldwide, Hikvision serves clients in various industries, including retail, banking, transportation, and public security. In Denmark, our regional office operates in the HIKE region, where we focus on providing technical support to local clients and ensuring their security systems run efficiently. My role as a Technical Support Engineer involves assisting clients with product setup, troubleshooting, and providing long-term solutions.
Reflecting upon your past employment and education, what led you to your current career choice?
Looking for a full time job as internationals is an unpaid full time job itself, before graduation I been looking for a possible career path and it took me 3months to get this offer.
Is your current job sector different from what you thought you would enter when you graduated?
Quite different! I thought to get in to construction, just because I have done relevant internship in my undergraduate years, but actually not limiting is the key
Describe your most memorable day at work
I’m someone very easy to be satisfied, so, getting an electronic desk is very memorable as today is my 10th day in work.
Are there any challenges associated with your job?
Not yet
What’s your work environment and culture like?
9am - 4 pm
Friendly working environment
English and Chinese speaking
What extracurricular activities did you undertake at university and what transferable skills did you develop through these?
Students Union
What top tips do you have for York students preparing for today’s job market and life after graduation?
1. Network Early and Leverage Connections
Building a network during your time at York is crucial. For example, I made great connections during my term as GSA President. Engaging with fellow students, staff, and alumni opened doors to mentorship and career advice. Use platforms like LinkedIn and York for Life to connect with professionals in your field. Reach out for informational interviews – you’d be surprised how willing people are to help.
2. Develop Digital and Transferable Skills
Regardless of your degree, acquiring digital and transferable skills is key. During my studies, I ensured I upskilled in areas like data analysis and remote collaboration. These have proven invaluable, especially in my role at Hikvision, where I am applying technical expertise daily. You can enhance these skills through online courses, like those on LinkedIn Learning.
What topics from students are you happy to answer questions on?
Job search
International students
Is there anything else you’d like to tell us?
Giving and sharing !