Library Chat
You can use our chat service to contact our Library staff with queries about the Library, and our services and facilities.
When the library is open and operating at full service (10am to 4pm, Monday to Friday), Library staff will be here to chat to you between the hours of 10am to 12pm and 2pm and 4pm. During self-service periods our out of hours chat service is still available, but is managed by our Chatbot. Millie the Library Chatbot isn't AI, but can answer a variety of questions about the Library's services and buildings. If you can't find the answer you're looking for, or would prefer your query to be handled by a member of the Helpdesk team, you can choose to create an email ticket that will be answered as soon as possible.
Chatbot cannot answer specific queries relating to your account. You can always create an email ticket, or check your account details via YorSearch.