Ensuring fair and effective digital frontlines

Most contact between the public and services now starts with an online platform, chatbots are increasingly used to handle communications, and AI and automated systems are supporting decision-making. 

These innovations promise great benefits, but also carry risks for public services and the people who use them.

Our programme seeks to advance research by studying these benefits and risks not in general terms but in particular public service settings. We are particularly interested in their implications for law and fair process.

If you have any questions about the research we are conducting, you can contact the Lab’s Director, Professor Joe Tomlinson.

Publications

• Does digital status unlawfully penalise EU citizens accessing the UK's private rented sector?
• Discrimination in digital immigration status
• Experiments in Automating Immigration Systems
• Justice in Automated Administration
• Discrimination at the interface: The Equality Act 2010 and platform interface design