Accessibility statement

People Database

This service and policies are under review. The page will be updated shortly with the changes.

Related pages

The People Database allows departmental administrators to create IT accounts for staff and students who do not have records in the central University systems.

Records are maintained at a departmental level. All requests should be directed to the relevant People Database Administrator in the first instance.

People Database » (PDAs only)

Overview

Eligibility

You must be registered as a PDA to access the People Database.

To request access, contact the IT Support.

The People Database (also known as the Associate Database) allows People Database Administrators (PDAs) to create IT accounts for staff and students who do not have records in our central HR or student information systems.

The PDA for a department is normally the departmental administrator.

Entries are created to create new accounts or to cover a transition period (such as between short term contracts).

People who may need an account creating through the People Database include:

  • visiting professors
  • external examiners
  • contractors
  • students from the Centre for Lifelong Learning

A number of different 'affiliations' can be created which will affect the services available and the length of time for which an account will exist.

For details, please see:

Once a PDA adds a new record to the People Database, the account will be generated automatically, and can then be registered after approximately two hours.

Help & troubleshooting

Help

Library & IT Help Desk

If you're having problems using the People Database, get in touch with the IT Support.

Our commitments

Service status Live and supported service.
Hours of service 24/7
Service support

In the first instance, please contact your departments People Database Administrator.

If they are unable to resolve your query, please contact the IT Support.
Hours of support Help from the Library & IT Help Desk is available 9am to 5pm, Monday to Friday.
Target availability

General IT Services targets:

  • Information Services Service Standards
Resilience A pair of load balanced servers provide a resilience for this service. All data is backed up in line with our standard database and file system policies.
Policies

www.york.ac.uk/systems/people/associates/overview.cfm (PDAs only)
Our performance

Our service standards have been produced in consultation with our customers, and monitor the quality, timeliness and access to facilities and services:

  • Information Services Service Standards

Complaints procedure

If you wish to give us general feedback on this service, please see our Feedback page for ways to get in touch.

If you wish to make a complaint, please see our complaints procedure.

Your responsibilities

IT Services account holders should:

  • notify your People Database Administrator if you no longer require an account
  • understand your responsibilities as shown on the IT Services accounts page

People Database Administrators should:

  • respond to notifications of expiry to extend accounts if required
  • remove records for people who no longer require accounts