If you're having problems connecting to the wifi or wired network, try the following steps.
If you still can't get connected, or you're not confident trying these steps, contact the IT Support.
You don't need @york.ac.uk after your University username to install the network setup app, but you will need to add it to connect to the network. Remember that your password is case sensitive.
The date and time on your device must be correct.
Windows |
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Mac |
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Only English characters are recognised when logging on to our network.
Turn off any language conversion software before entering your username and password for eduroam.
Remove and re-add the eduroam profile from your device:
Windows 7 |
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Windows 8 and 8.1 |
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Windows 10 |
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Mac |
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iOS |
If you still can't connect, try reseting all network settings. Please note, this will delete all known networks (eg your home wifi), so you will need to re enter passwords next time you connect.
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Instructions are available on the setup guides tab at:
If you can't connect to the wired network, your network cable may be broken.
Try using another one - either borrow one from a friend, or pick one up for free from the IT Support.
What are your symptoms?
1. Check your username and password works elsewhere - log on to a PC, or a webpage eg student home or staff home
2. Remove and re-add eduroam - see steps 4 and 5 of the simple fixes in the section above.
3. Check your firewall:
Some third-party antivirus software (eg McAfee, Norton), also includes a firewall.
This firewall could be causing a conflict and stopping you from connecting to the internet.
If you have a third party firewall installed, try temporarily disabling it to determine if it is causing the problem.
You may need to remove the third party firewall altogether. If so, don't leave your computer unprotected - see below.
If you have any problems removing the software, the IT Support can help you.
If you have to remove your firewall or antivirus software to make your connection work, please ensure that you replace it.
Antivirus:
Firewall:
Check your DNS, VPN and proxy settings, using the instructions below.
Check your DNS settings:
Your computer may have some custom DNS addresses saved in your network settings. These don’t work with the University network so you will need to make sure your computer is set to pick up the DNS addresses automatically.
Windows |
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Mac |
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Check your VPN and proxy settings (Windows only):
Your Windows computer may have some VPN or proxy settings that are affecting your network connection.
If the proxy server keeps reverting back to a specific server, it could be caused by malware. Please contact the Library and IT Help Desk for assistance.
Some third party antivirus software (eg McAfee, Norton), also includes a firewall.
This firewall could be causing a conflict and stopping some applications from connecting to the internet.
If you have a third party firewall installed, check its settings for allowed programs, or try temporarily disabling it to determine if it is causing the problem.
You may need to remove the third party firewall altogether. If so, don't leave your computer unprotected - see below.
If you have any problems removing the software, the IT Support can help you.
If you have to remove your firewall or antivirus software to make your connection work, please ensure that you replace it.
Antivirus:
Firewall:
More information about viruses and other security advice:
If eduroam still doesn't work, follow steps 1 to 5 again, and then add the network manually:
Instructions are available on the setup guides tab at:
With iOS15, iPadOS15 and macOS 12 Monterey, Apple has introduced a premium feature called iCloud Private Relay.
Unfortunately iCloud Private Relay is not compatible with how University and corporate networks are designed, and to minimise user impact caused by this feature, IT Services has disabled the ability to use it on the campus network.
You will need to disable it on the University network. For more information see: