Forgotten your password?
If you have forgotten your password, and have set up security questions, visit York Identity Manager (IDM), enter your username, click on Forgot your password? and follow the instructions.
If you have not set security questions, you'll need to visit the IT Support with some identification.
Password expired?
If you're a member of staff, you can log in to York Identity Manager (IDM) for up to four weeks after your password has expired to change it.
During this time, you can also log in to a managed PC where a message will be displayed advising you to change your password.
Google Prompts are notifications sent to your phone by Google to verify your identity for Google two-factor authentication (2FA). If you normally use these to sign in to your account:
Check if your laptop is managed by Active Directory:
If your laptop is managed by Active Directory, you'll need to connect your laptop to the VPN before changing your password.
Security questions
These let you reset your password if you've forgotten it. To set or change your security questions, log in to the York Identity Manager (IDM) with your username and password.
Make sure you can log in using your new password.
You will now be able to log in to your computer using your new password.
When you change your password, you may also need to change it in other stored locations.
If you're not prompted to do this automatically, instructions for how to change your password in common locations can be found below.
If you're using a managed Windows PC, your password will be automatically updated and you don't need to follow the steps below.