DCOs and IT Services
About our services
The A-Z of IT services on our website acts as a service catalogue of everything offered by IT Services:
- A to Z of IT Services
You are also encouraged to read the IT Services user guide, which is available online and in print. They are distributed to all new users via their Departments
Contacting IT Services
The IT Support will normally be your first point of contact with IT Services - they will take details of your query and pass it on to the most appropriate person to answer it.
IT Services offer help with supported applications, supported connections, advice on security issues, purchasing through the approved suppliers, maintenance contracts, training queries etc.
Salesforce
We use Salesforce to handle customer queries.
Operational announcements
Announcements are made via:
Email: DCO mailing list
News channel: IT Services news
Social media: Twitter and Facebook
Campus network
About the network
Information about the network, including its speed and layers:
'Network at risk' period
Please note that during the following times, the network is designated to be 'at risk':
- Tuesday 4am - 9am
- Thursday 7am - 9am
These are the times when maintenance work may be carried out on the Janet network. IT Services may also use these periods for planned maintenance of the local network or associated facilities.
Any significant planned downtime will be announced in advance, but very brief periods of downtime or low risk work during these times may not be announced.
It is advisable to avoid planning network-dependent activities (eg IT training) during these times.
See the service status for more information.
Managed and unmanaged machines
Buying computers, laptops and hardware for your department
See the staff equipment pages.
Managed devices:
Unmanaged machines: