IT Services accounts

This service and policies are under review. The page will be updated shortly with the changes.

Related services

Guide for new starters

Google Gmail (email)

Files and storage

Print, copy and scan

Single sign-on

Your IT account gives you access to email, filestore, campus PCs, Library journals, the staff and student home pages, and many other University services.

You'll be assigned a username using our standard format. You'll also be given a York email address, which you can use to log in to Google Workspace.

Use My IT Account to change your password, pay for printing, check your filestore and manage your account facilities.

My IT Account »

Overview
Set up your account
Help & troubleshooting
Our commitments
Your responsibilities

Overview

Once you have your username and password, you will need to set up your account before you can use it.

Students	All new undergraduates, taught graduates and research graduates are centrally registered by the University administration. As part of the application process, you'll be given access to You@York and the accommodation system. Once you become a student, your Joining Instructions email will tell you how to set up your IT account to get full access to IT facilities.
Staff	If you are a new member of staff and have not yet been given your account details, you can obtain an account by contacting either: visiting the Library and IT Help Desk in the Harry Fairhurst Building speaking to your departmental People Database Administrator (PDA) Note: the PDA list requires an account to view it - you will need to ask a colleague to access the page for you.
Associates	Anyone who is not entered in the University Personnel or Student Record systems will need to be entered in the People Database by their departmental People Database Administrator (PDA). Your username and password will be issued automatically by your PDA and you will be able to register your account after approximately two hours.
Non-personal accounts	These are accounts set up for projects on request. Request a non-personal account Please allow at least three working days for the account to be created.
Student society accounts	Please email your request to University of York Students' Union at it@yorksu.org.
Temporary accounts	Temporary accounts can be issued for events, visits, student conferences, exams etc. Request a temporary account Please allow at least three working days for the accounts to be created. If you are requesting accounts for exam conditions, please allow at least ten working days for the account to be created.
Conference accounts	If you have organised a conference through York Conferences, please contact them about setting up IT accounts.
Web account	A web account allows you to publish content to www.york.ac.uk without using the Web CMS. Most content on the University website should be published using the Web CMS, but if you believe you need a web account please contact communications-support@york.ac.uk to discuss your requirements.

With the exception of conference accounts, IT Services accounts are free of charge.

Set up your account

You need to set up your account before you can use any computing facilities.

Set up your account

To set up your account, visit the Identity Management (IDM) page:

idm.york.ac.uk

You will be asked to change your password, set up security questions and agree to abide by the IT Services regulations.

You can access computing facilities 15 mins after you have completed registration. You'll be able to access the Yorkshare VLE within 24 hours.

Setting up your account on an IT Services managed PC

If you wish to use an IT Services managed PC to set up your account, log on to the PC using the following account:

Username: newuser
Password: newuser

Then visit idm.york.ac.uk and log in with your initial username and password, which will have been provided to you by the University. If you do not have these details, please see the Overview tab to check who you need to contact.

Help & troubleshooting

Help

Changing your name

Leaving the University

Troubleshooting

Can't log in?

Library & IT Help Desk

If you're having any problems with your account, get in touch with the Library and IT Help Desk.

Our commitments

Service status	Live and supported service.
Hours of service	24/7
Service support	For help and support with this service, contact the Library and IT Help Desk.
Hours of support	Help from the Library & IT Help Desk is available 9am to 5pm, Monday to Friday.
Target availability	General IT Services targets: Information Services Service Standards
Resilience	Load balanced servers provide resilience for this service. All data is backed up in line with our standard backup policies.
Policies	York local acceptable use policy Regulation 11: Use of Computing Facilities Managing User Access Policy Account creation policy
Our performance	Our service standards have been produced in consultation with our customers, and monitor the quality, timeliness and access to facilities and services: Information Services Service Standards
Complaints procedure	If you wish to give us general feedback on this service, please see our Feedback page for ways to get in touch. If you wish to make a complaint, please see our complaints procedure.

Your responsibilities

You must abide by the University's Regulation 11: Use of Computing Facilities

You are responsible for keeping your account secure. You should familiarise yourself with the IT Security pages, in particular:

Please be aware that on occasion, and in accordance with the appropriate policies, we may need to access your email. We strongly recommend that you only use your University email account for University related business, and use a separate email account for personal email. We provide advice on switching between accounts in Gmail:

Using Google Mail

Please notify us if you have requested an account that is no longer required.