Communication in Medical and Healthcare Interactions

The course will take place at the University of York campus on Dates - TBC. 

The course will include lectures on a range of integrated topics, directed exercises, as well as practical hands-on sessions giving participants experience in analysing data, using the perspective and methods of Conversation Analysis (CA).

Practical sessions will be focused on applying CA’s methodology, not only in the detailed analysis of particular medical/health care interactions but also in working on collections of significant patterns to be found in medical interactions. 

The data used throughout will be real-life, authentic medical interactions – based on the considerable experience each of us has had working in a range of divers medical settings (these include primary care, oncology, neurology, seizure clinics, memory clinics, maternity units, medical helplines).

Our research has focused on aspects of the effectiveness of communication, on patient-centred medicine and patient choice and the role of communication in diagnosis. We will draw on our own datasets and research findings across the practical elements of this workshop.

Our aim is to assist participants in developing research skills, through enhancing their understanding of CA’s methodology, and their ability to apply CA in their investigations of medical interactions.  

Paul Drew, is a Professor in the Department of Language and Linguistic Science, has considerable experience of teaching CA at introductory and advanced levels, both in conventional courses and through workshops, worldwide. His recent research in medical communication includes projects on the delivery of NHS’s IAPT programme of psychological therapy, conversations between doctors and parents in neonatal critical care, and the language used in (US) medical records.

Clare Jackson is a Senior Lecturer in the Department of Sociology.  Her research covers both basic CA – particularly practices for referring to persons – and applied CA – particularly feminist issues and healthcare.  She is currently working on an NIHR funded project examining decisional practices between women, birth partners and practitioners in midwife-led intrapartum care. 

Danielle Jones is an Associate Professor in the Centre for Applied Dementia Studies at the University of Bradford. Her research includes projects on everyday family interactions involving a person living with dementia as well as medical communication, during the assessment and diagnosis of dementia. She uses conversation analytic methods and findings to teach health and social care professionals how to enhance their dementia care practice.

Merran Toerien is a Reader in the Department of Sociology. She has expertise in the application of conversation analysis to communication in institutional settings, with a particular interest in patient choice.  She has extensive experience of teaching CA at undergraduate and graduate levels, and has run workshops in South Africa, Brazil, China, the Netherlands and the UK.

The cost for the 2023 three-day course was:

Standard rate:

• £550

Postgraduate rate:

• £330 

Prices are exempt of VAT.

The rate includes course materials, a Certificate of Attendance, lunches, tea and coffee for the three days, and one dinner together - the evening before the final day.

Register your interest

Registration is done online by Credit/Debit Card for instant payment and a guaranteed secured place on the course (please note the University of York does not accept American Express cards).

Delegates are responsible for booking their own accommodation and arranging payment directly with the hotel of their choice.

A list of some hotel options in the city will be circulated to all delegates.

For further information about York, please visit the 'Visit York' website.

Payment

• Online payment via credit or debit card is preferred. Payment by invoice incurs an additional charge of £30. Please note that the University of York cannot accept American Express cards
• Registration fees are payable in advance of the programme start date.
• We regret that we cannot reserve or hold programme places in advance of booking or payment.
• Participants may cancel their place in the programme by emailing the cpd@york.ac.uk

1.1. Registration fees are payable in advance of the course and are fully inclusive of tuition, course materials. 

1.2. Standard fees - apply to organisations worldwide and are UK VAT exempt (i.e. VAT is not payable).

1.3. Early bird discounted fees - Fees are UK VAT exempt (i.e. VAT is not payable).

Cancellations

The following cancellation terms apply:

Standard conditions:
-  Cancellations made 30 days or more before the programme start date: programme registration fees refunded less a 10% administrative charge.
-  Cancellations made less than 30 days before the programme start date: no refund will be given

For bookings of between 1 and 5 people from the same organisation:
-  Cancellations made 30 days or more before the programme start date: programme registration fees refunded less a 10% administrative charge.
-  Cancellations made less than 30 days before the programme start date: no refund will be given.

For larger bookings of 6 or more people from the same organisation:
-  Cancellations made 60 days or more before the programme start date: programme registration fees refunded less a 10% administrative charge.
-  Cancellations made less than 60 days before the programme start date: no refund will be given.
-  Should one person from a group booking from the same organisation cancel, substitutes can be made, or the standard conditions apply.

The University of York will not accept responsibility for any additional costs incurred by the participant (for example travel or accommodation arrangements).

Attendance

• Substitutions may be made prior to the programme start date, provided you inform the CPD team cpd@york.ac.uk in writing and complete any registration documentation for the new participant. 
• No substitutions are permissible once the programme has started.
• Transfers between programmes are not possible.
• In the unlikely event that, due to unforeseen circumstances, the programme has to be cancelled by the University of York, our liability is limited to a refund of paid programme registration fees only.

Liability

• The Learning Management System (LMS) and the Virtual Learning Environment (VLE) are provided to you “as is” and we exclude all representations, warranties, conditions and terms expressly or implied by statute, common law or otherwise to the fullest extent permitted by law. We do not guarantee that:

1. use of the LMS, VLE or Zoom will be compatible with all hardware and software,
2. use of the LMS, VLE or Zoom will be uninterrupted or error or virus free,
3. use of the LMS, VLE or Zoom will deliver any specific outcome for its users, or
4. defects on the LMS, VLE or Zoom will be corrected (save for those defects which the University of York is obliged to correct by law).

• You must take appropriate steps to ensure that you regularly check for and protect against viruses when using the LMS, VLE or Zoom on any device.

• We may terminate your account or your access to/use of the LMS or VLE with immediate effect:

1. if we reasonably believe you are in breach of these terms and conditions and/or the code of conduct;
2. in order to prevent any abusive, fraudulent or unlawful activity;
3. where necessary to prevent or stop any harm or damage to the university, any learner or the general public.

• To the fullest extent permitted by law, the aggregate liability of the University of York, to you, the Customer, to under or in relation to these terms and conditions shall be limited to the total price payable by you under these terms and conditions.
• Nothing in these terms and conditions shall exclude or limit liability for negligence resulting in personal injury or death; fraud; or for any other type of liability that, by law, cannot be limited or excluded.

These terms and conditions shall be governed by and construed in accordance with the laws of England and Wales and the parties agree to submit to the jurisdiction of the courts of England and Wales.

Through registering for a course applicants are deemed to have accepted the above Terms and Conditions.