Feedback

How to give feedback

You can give us your feedback in the way that's easiest for you:

In person at the searchroom reception

Phone: (01904 32) 1166

Email: borthwick-institute@york.ac.uk

Fill in a comments card. They're available at the reception desk and at the Library Help Desk.

Get in touch on Twitter or Facebook

You can also let us know your thoughts when we run our annual survey or watch out for ongoing satisfaction monitoring of specific services.

The importance of feedback

We constantly strive to deliver excellent customer service to all of our users.

Your feedback is a vital part of this. We value your views and opinions and we welcome all suggestions and constructive feedback - positive or negative.

How feedback is used

We use your feedback to improve our services.

We will always respond to let you know what changes we have made as a result of your feedback

If you send us your comments by email or telephone, you'll receive a reply within five working days. Comments card replies may take slightly longer.

What to do if things have gone wrong

If you are unhappy please tell us.

We know that occasionally things go wrong and we welcome the opportunity to deal with these situations quickly and put things right.

Find out what to do if you wish to make a complaint:

Complaints