If you have not already done so, you will need to register for the My USS member portal. The member portal is the main way that you will request information from USS.

To register for the portal, you will need your USS member number. If you don't have this to hand, ring USS' member helpdesk on 0333 300 1043.

Register for My USS member portal

Transferring pension benefits into USS

If you have a pension with another provider you may be able to transfer it to USS. To investigate the possibility of a transfer, you will need to complete a transfer request form and send this directly to USS. You can find information about transferring benefits into USS and the forms on the USS website.

USS will request the value from your previous pension provider and calculate what service those benefits will buy you in USS. You will be sent forms to either accept or decline the transfer.

Changing your address

USS will correspond with you directly via email or through the post to your home address. They may also send some documents via the University's Pensions Team. Correspondence forwarded to you by the Pensions Team will usually be sent digitally.

Please use MyView to keep your home address up to date on the University's and USS' records. Changes will be sent to USS as part of each month's payroll run.

Use MyView to update your home address details

Estimates of benefits

Members should request estimates of benefits from USS directly. This includes estimates of future retirement benefits, divorce CETVs and lifetime and annual allowance usage figures. To request an estimate, log into the My USS member portal, click on the 'contact us' option on the left hand side, and follow the instructions on the online form.

In order to log into the modeller, you will need your USS member number. This is provided to you on your annual statement from USS. If you cannot find your membership number, please call the USS member helpdesk on 0333 300 1043 to obtain it.

USS will provide two full estimates of retirement benefits per year. USS also has a modelling facility on their website that members can use if they do not require a formal estimate.

Statements

Annual statements

Annual statements covering the period up to 31 March are normally available the following September. Copies of statements from previous years are viewable in your My USS member portal.

Annual allowance statements

Information about your annual allowance usage is now contained in your annual statement.