Student Education and Experience

Student Education and Experience works in partnership with staff and students to ensure a high-quality, accessible teaching experience which is inclusive for all.

Through the provision of specialist advice and efficient administration to both students and all staff who support them, we aim to effectively enable student success.

Our teams

Director of Student Education and Experience: Tom Banham, Academic Registrar (tom.banham@york.ac.uk)

PS Executive Assistant: Camille Bainbridge (chief-academic-services-officer@york.ac.uk)

Academic Quality and Development

Head of Academic Quality and Development: Duncan Jackson (duncan.jackson@york.ac.uk)

Teams: 

Team responsibilities:

  • Advice and guidance on managing programme quality and standards, including interpreting national frameworks and student surveys.
  • Develop your skills in engaging students and encouraging learning.

Student Administration

Deputy Director of Student Education and Experience, and Head of Student Administration: Jen Wotherspoon (jen.wotherspoon@york.ac.uk)

Teams:

  • Operational Data Services
  • Student Administration teams

Team responsibilities:

  • Policies and administrative infrastructure and processes that support both taught and research student academic progress.
  • Coordinating the specific requirements of our sponsorship of international students and the team disbursing a range of student funding including bursaries.
  • Ensuring that student data is accurate and delivered appropriately.

Student Systems

Head of Student Systems: Rob McCarthy (rob.mccarthy@york.ac.uk)

Team responsibilities: 

  • Maintenance and development of the student records database (SITS) and its web interface, e:vision.
  • Management of SITS integrations with other University business systems such as Check In, MyTimetable and Agresso and third parties such as Gradintel, SkillsForge, Higher education partners and Kaplan.

Student Success

Head of Student Success: Jan Ball-Smith (jan.ball@york.ac.uk)

Teams:

Team responsibilities:

  • Works closely with other teams contributing to Student Success across the directorate/university.  
  • Leads on whole institution interventions as part of the Access and Participation Plan (APP).
  •  Creating a new area with a focus on Student Success, aligned to the APP.

Careers and Placements

Associate Director of Careers and Placements: Louise Thurston (louise.thurston@york.ac.uk)

Team responsibilities: 

  • Working with students, academic departments and employers to ensure that students are prepared to take their next steps once they have completed their studies.

York Online Partnerships

Head of York Online Partnerships: Zoe Devlin (zoe.devlin@york.ac.uk)

Team responsibilities:

  • Providing administrative support and advice to academic staff and students on the York Online programmes.