Professional Services Support Officers
We are a flexible resource that can be deployed on a temporary, short term basis where needed the most within Central Professional Services.
We provide high level (Grade 5) administrative support, while managing our workloads in the Strategic Planning & Performance Directorate where we're based; this includes helping you to deliver continuous services with minimal disruption, or the need to stop other pieces of work.
Due to the variety of our work, we're happy to work from our local office in Strategic Planning & Performance, face-to-face in the teams we're supporting or work from home.
There will be times when our competing priorities and organised schedules will necessitate us being able to choose where we work; to suit access to resources, people and systems as well as engage in our directorate meetings.
We recognise the value of being able to integrate into teams so please do consider this in your request. A flexible approach to our support is appreciated to provide us with autonomy and choice to deliver the best outputs while managing our commitments and schedules across the different areas.
We are are line managed by Kelly McDonald who will maintain line management responsibilities throughout all PSSO assignments.
Requesting support
You can request support through our support request form.
This will then be reviewed by our team line manager, Kelly McDonald, who will triage and delegate the requests, as well as create the initial brief/handover for the PSSO(s) assigned to your case.
For further information, or support in filling in the form, contact cps-psso@york.ac.uk
Meet the team
Alison O'Sullivan
I previously worked at the University in Design & Print and led on the roll-out of a new print service at the time, later working in managerial/supervisory service roles in a food retail business.
Claire Curran
I joined the University from an executive assistant role at York St John University, having previously spent three years at City of York Council as an executive assistant to the five directors of Children’s Services.
Who we work with
We understand that Central Professional Services is a broad organisation with many requirements.
Since beginning our roles as support officers in March 2023, we have worked with:
- Marketing - Student data analysis
- International Recruitment Team - Agent Contract Renewals
- Admin Shared Development - Process Improvement
- Student Support - Step Ahead, SITS, Student Buddying Scheme
- Careers & Placements - York Strengths Observers
- MRAO CRM Team - POVD Bursaries
- HR - GTA Contracts
- PVC Office - Project Support
- SaAS - Special Cases
- DTEF - Hi-Flex User analysis