Facilities Helpdesk

Need to report a fault or get something moved?

Report a fault or log a job

To report a fault or log a new job, please log in to the Helpdesk Portal. Remember, you will need a building code to report a fault. 

Make a job request

Related links

Work hours:
7.45am to 3pm Monday to Friday (excluding public holidays)

Report an emergency fault

Email:
fm-helpdesk@york.ac.uk

During work hours:
+44 (0)1904 325555
(Facilities Helpdesk)
All other times:
+44 (0)1904 323333
(Security emergency line)

Track your request

You can track the progress of job request by following the 'My Job Requests' link on the Facilities Helpdesk webpage.

Response times

We will use the information you provide to prioritise work requests using available resources.

Where possible, a full repair or reinstatement will be completed within the priority timescale below.

Occasionally, it may be necessary to carry out a temporary repair and return later to complete the task. This may be due to awaiting parts, or the need to employ a specialist contractor. Details of any priority/timescale change will be noted against the works order.

PriorityFirst
response
Second response**Priority number
Emergency <2 hours <5 days 1
Urgent <24 hours < 10 days 2
Essential <5 days* <15 days 3
Non-essential Long term maintenance programme As agreed with customer 4

*A day is a working day and excludes weekends and public holidays. 
**Time to fix if a second visit is required.

Priority examples

Related links

Work hours:
7.45am to 3pm Monday to Friday (excluding public holidays)

Report an emergency fault

Email:
fm-helpdesk@york.ac.uk

During work hours:
+44 (0)1904 325555
(Facilities Helpdesk)
All other times:
+44 (0)1904 323333
(Security emergency line)