Facilities Helpdesk

This is an emergency situation in which life is threatened and or there is a likelihood of catastrophic damage to University property. Examples include:

• Fire, imminent risk of fire or explosion.
• Gas leaks.
• Leakage of water from plumbing or heating service not connected by local drains.
• Loss of electrical supply to a building.
• Lift breakdown with passengers inside.
• Fire alarm failure.
• Fire exit door won't open.

• Blocked Internal (sink(s)/shower(s)) wastes and drains.
• A problem affecting the security of buildings or property.
• Failure of services affecting room temperature.
• Air conditioning not working.
• No power in room.

• Loss of electrical power where other sockets still work within the room.
• Damage to an internal door that could cause security problems.
• Loose or missing floor tiles/paving where there is minimal safety risk.
• Replacement/repairs to sanitary ware fittings: plugs, seats, etc.
• Adjustment of door closures or floor springs.
• Repairs to joinery items: doors, window, etc, where there is no security risk.
• Re-fix loose fixtures and fittings.
• Repairs to furniture when the damage affects the functionality of the room.

• Furniture - jobs connected with repair or purchasing furniture.
• Replacement of nameplates for room occupants.
• Painting.
• Replacement of cracked sanitary ware when the damage has not prevented use, or caused an H&S risk.
• Plaster repairs.
• Remove and replace bathroom sealant.
• Rechargeable job requests.
• Any other task that has been rearranged with the client to an agreed date.